Your privacy is important to us. It is the Neao.io policy to respect your privacy regarding any information we may collect from you from the Neao.io VR app.

We only ask for personal information when we need it to provide a service to you. If we collect information, we do so by fair and lawful means, with your knowledge and consent.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of the Neao.io VR app will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 15 October 2024.

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Information Collection and Use

We may collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

Personally identifiable information (“Personal Data”) is not collected or stored by the VR app.

User Credentials

Users may opt to retain credentials on the device by selecting, “remember me” during login. This can be deleted by unchecking, “remember me” at any time. Saved user credentials are also deleted when the app is uninstalled.

Usage Data

We may collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as the time and date of your visit, the time spent on the app, unique device identifiers and other diagnostic data, but does not include personally identifiable information.

Cookies Data & External Storage

We use cookies to remember previous avatar configurations, and external storage to cache local files and to remember a user’s user name when the user requests that.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Deleting Collected Data from Device

Any data described above or any other data saved on the VR device can be deleted by uninstalling the VR application.

Use of Data

Neao.io uses the collected data for various purposes:

* To provide and maintain the Service

* To provide customer care and support

* To provide analysis or valuable information so that we can improve the Service

* To monitor the usage of the Service

* To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside of the United States and choose to provide information to us, please note that we may transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Neao.io will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Neao.io may disclose your Personal Data in the good faith belief that such action is necessary to:

* To comply with a legal obligation

* To protect and defend the rights or property of Neao.io

* To prevent or investigate possible wrongdoing in connection with the Service

* To protect the personal safety of users of the Service or the public

* To protect against legal liability

If you are a European citizen, under GDPR, you have certain individual rights. You can learn more about these guides in the [GDPR Guide].

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties do not have access to your Personal Data.

Children’s Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 18 without parental consent. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

​Contact

If you have any questions about this Privacy Policy, please contact us at [email protected].